What we do

practice training support_512x512

PROCUREMENT

  • Request For Tender Proposals (RFT)
  • Solution Requirements (Functional, Integration and Commercial)
  • Vendor Evaluation and Assessment (evaluation criteria, demonstrations, scoring
  • Stakeholder management
  • Vendor Management (defects, enhancements, customer Communities, ARs, SLAs, licensing negotiations)
Service-Icon_Project Delivery_R
PROJECT
DELIVERY
  • Project Planning, Coordination and management
  • Business Case & Proposal development
  • Implementation Schedules
  • Team Leadership
  • Business Analysis
  • Test Management (functional, SIT, regression, systems & UAT)
  • Training & Documentation
  • Hyper care Support
Service-Icon_Business Analysis_R
BUSINESS
ANALYSIS
  • Requirements elicitation & analysis (MOSCOW & SWAT)
  • Gap Analysis
  • System Health Checks
  • Workshop Facilitation
  • Stakeholder engagement & Management
  • Business Process Design & Mapping (current/ as is and future/ to be)
  • Solution Design
  • Training & Documentation
idea solution_512x512
SOLUTION
DESIGN
  • Enhancements
  • Gap Analysis
  • Business Process Design
  • Requirements (Functional & System)
  • Functional Specifications
  • Issue and Defect Management
  • Legislative Change & Compliance
  • Reporting
Service Icon_Test Management_R2
TEST
MANAGEMENT
  • Test planning
  • Upgrade Release Management
  • Test case creation (Functional, System Integration, regression and UAT)
  • Quality Assurance (QA) review
  • Defect Management (JIRA)
  • UAT coordination
Service-Icon_Training Support_R
TRAINING &
SUPPORT
  • Student Management System (SMS) Training
  • InPlace Training
  • Training Resource Creation (Work Instructions, Quick Reference Guides, online training videos)
  • Training Delivery
  • Documentation (procedures, training guides, configuration instructions)
  • Service and Incident management (Heat, ServiceNow, Remedy etc…)
  • Operational System and Business User Support
Projects

Mardi brings 20+ years experience in Higher Education and NFP roles and projects including:

  • 11 major SMS Implementation/ Upgrade projects (T1, Ellucian and Readytech)
  • 8 University/ University/ dual sector projects (QUT x 2, UoM, ACU, Insearch x 2, Swinburne, RMIT x 2 & Victoria University)
  • 3 TAFE SMS projects (Bendigo Kangan TAFE Institute, VICTAFE initiative and SuniTAFE)
  • 2 major WIL System Implementation and Upgrade projects (InPlace) RMIT
  • 1 major SMS Procurement & Vendor Assessment project (BKI)
  • 4 Government Compliance projects (T1 & QUT)
  • 2 online enrolment projects (ACU & SuniTAFE)
  • 2 CiA Transition projects (VU and SuniTAFE)
  • 1 Cloud Transition Project (QUT)

As well as valuable experience from:

  • 3 Principal SMS Consulting roles
  • 2 years working for TechnologyOne vendor, SMS

Client portfolio:

No obligation, letā€™s chat, I know I can help!